FBM Gaming Privacy Policy — How We Handle Your Personal Data

When you register an account with fbm gaming, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and residential address as required under applicable Philippine regulations. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos (PHP) accurately and securely. When you use our platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve performance. All information collected is limited to what is strictly necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for account management and regulatory compliance.

The personal data we collect is used primarily to create and manage your account, process your transactions, and deliver the sports betting and casino-style entertainment services available on the fbm gaming platform. We use your contact details to send you important account notifications, security alerts, and service updates that are necessary for the operation of your account — we do not send unsolicited marketing messages without your consent. Your transaction data is used to process PHP deposits and withdrawals, detect fraudulent activity, and comply with anti-money laundering obligations under Philippine law. Technical and usage data helps us identify and resolve platform issues, optimise the mobile experience, and ensure that the platform performs reliably for all Filipino players. We may also use aggregated, anonymised data for internal analytics and product development purposes, but this data cannot be used to identify any individual player.

FBM gaming does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes under any circumstances. We may share your data with trusted third-party service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their contracted services on our behalf. All third-party partners are required to handle your data in accordance with applicable Philippine data protection laws and are prohibited from using your information for any purpose beyond what we have authorised. We may also disclose your personal data to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of the platform or its users. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified of any such change in advance.

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the fbm gaming platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your account credentials and financial information remain protected during every session. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff are trained on data protection obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems and your data. While we take every reasonable precaution to protect your information, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account and to enable any available two-factor authentication options.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including those relating to anti-money laundering, taxation, and gaming compliance. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with regulatory requirements. Technical logs and usage data are retained for shorter periods and are regularly purged once they are no longer needed for security monitoring or platform improvement purposes. If you request the deletion of your account, we will remove or anonymise your personal data to the extent permitted by law, and will inform you of any data that must be retained for legal or regulatory reasons. You may contact our support team at any time to enquire about the specific retention periods applicable to your account data.

As a registered player in the Philippines, you have rights under the Data Privacy Act of 2012 (Republic Act No. 10173) with respect to your personal data held by fbm gaming. These rights include the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or incomplete information in your account. You also have the right to object to the processing of your data in certain circumstances, and the right to request the erasure of your data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations. To exercise any of these rights, please contact our support team through your account dashboard, and we will respond to your request within the timeframe required by applicable law.

The fbm gaming platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and ensure the platform functions correctly across sessions. Essential cookies are required for the platform to operate and cannot be disabled, as they are necessary for functions such as maintaining your login session and processing transactions securely. We also use analytics cookies to understand how players interact with the platform, which helps us identify areas for improvement and optimise the mobile experience for Filipino users. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may affect the functionality of the platform. By continuing to use the fbm gaming platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine laws, or the services we offer on the fbm gaming platform. Any updates will be published on this page with a revised effective date, and where changes are material, we will make reasonable efforts to notify registered players through their account or via the contact details on file. It is your responsibility to review this policy periodically to stay informed of how we are protecting your personal data. Continued use of the platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you have any questions or concerns about this policy or how your data is handled, please visit our FAQ page or contact our support team directly through your account dashboard.